FAQ
- How long do I have access to a course?
- Most courses include lifetime access with future updates. Live bake replays are available for at least 12 months.
- How do dietary filters work?
- Use the catalog dietary dropdown to surface gluten-free, vegan, or dairy-free options. Tags show at-a-glance suitability.
- What tools do I need?
- A scale, two mixing bowls, a whisk, and a reliable oven. We recommend but never require specialty gear.
- What is your refund policy?
- If a course isn’t a fit, contact us within 14 days of purchase for a full refund, provided you’ve completed less than 30% of the lessons.
- Do you offer live sessions?
- Yes. We schedule weekly live bakes with Q&A. Replays are uploaded within 24 hours.
- I’m a beginner—where should I start?
- Begin with Sponge Cake Foundations, then move to Piping Basics. Add Fruit Curds to expand your palette of flavors.
- Do you provide certificates?
- Yes. Complete required checkpoints to unlock shareable certificates for each skill path.
- How do I contact support?
- Use the contact form or email [email protected]. We reply within two business days.